How to Cancel AT&T Internet Service: A Step-by-Step Guide

How to Cancel AT&T Internet Service: A Step-by-Step Guide


Cancelling your AT&T Internet service might be necessary due to various reasons, such as relocating, switching providers, or simply wanting to explore other options. While the process of canceling your service may seem daunting, it can be straightforward if you follow the right steps. In this guide, we will walk you through the process of canceling your AT&T Internet service with ease.

Before You Begin:

Before initiating the cancellation process, consider these important points:

  1. Review Your Contract: Check your AT&T Internet service contract for any cancellation fees or terms related to early termination. Understanding your contract can help you avoid unexpected charges.
  2. Backup Data: If you have any important data on your AT&T email or cloud storage, make sure to back it up before cancelling, as your access to these services may be terminated.

Now, let’s proceed with the cancellation process:

Method 1: Cancel AT&T Internet Service Online

  1. Log In to Your AT&T Account:
    • Visit the AT&T website (
    • Log in to your AT&T account using your username and password.
  2. Navigate to the Account Overview:
    • Once logged in, go to the “My Account” or “Account Overview” section.
  3. Select the Internet Service:
    • Find and select your AT&T Internet service account.
  4. Initiate the Cancellation:
    • Look for the option to cancel your service. It may be labeled as “Cancel Service” or something similar.
  5. Follow the On-Screen Instructions:
    • AT&T will likely guide you through a series of prompts to confirm your cancellation. Be prepared to answer questions and provide reasons for your cancellation.
  6. Review and Confirm:
    • Carefully review the cancellation terms, including any associated fees. Confirm your cancellation request.
  7. Keep Confirmation Details:
    • After successfully canceling your service, save or print a confirmation of the cancellation for your records.

Method 2: Cancel AT&T Internet Service via Phone

  1. Contact AT&T Customer Support:
    • Dial AT&T customer support at their dedicated cancellation hotline. You can find this number on your AT&T bill or on the official AT&T website.
  2. Verify Your Identity:
    • Be prepared to provide your account information and answer security questions to verify your identity.
  3. Request Cancellation:
    • Clearly state your intention to cancel your AT&T Internet service to the customer service representative.
  4. Review Terms and Fees:
    • Ask the representative to explain any cancellation fees or terms associated with your account. Make sure you understand them.
  5. Confirm Cancellation:
    • Once you are satisfied with the information provided, confirm your cancellation request with the representative.
  6. Keep a Record:
    • Jot down the date and time of the call, the representative’s name, and any confirmation number provided.


Cancelling your AT&T Internet service can be a straightforward process when you follow the appropriate steps. Always review your contract, be prepared to discuss any associated fees, and keep records of your cancellation request. Whether you choose to cancel online or via phone, ensuring that you complete the process accurately will help you smoothly terminate your AT&T Internet service.


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